These terms are an agreement between LatticeKit LLC, a Michigan limited liability company ("LatticeKit", "we", "us"), and the business that creates an account on the LatticeKit platform ("you"). They cover the platform at latticekit.app, its APIs, the operator console, the AI operator, and the agent API (together, the "Service"). By creating an account, ticking the acceptance box at signup, or using the Service, you accept these terms on behalf of your business. If you do not agree, do not use the Service.
1. Accounts and eligibility
- The Service is for businesses. You must be at least 18 and authorised to bind the business you sign up for.
- You are responsible for the accuracy of the information you give us, for everyone you invite into your account, and for everything done under it. Keep your credentials and API keys secret and tell us promptly at hello@latticekit.app if you believe an account or key has been compromised.
- One business is one account (a "tenant"). A person may belong to several tenants; each tenant's data stays its own.
2. Fees, billing and the card on file
- Creating an account requires a payment card on file. The card is collected and held by our payment processor on a page it hosts; LatticeKit never receives or stores the card number. We keep only a reference to the card and its brand and last four digits, so you can see which card is on file.
- LatticeKit is billed on usage. There is no monthly plan fee and no setup fee unless we agree one with you in writing. What you pay is the metered usage of your account — the units, and the rate for each, are listed on your account's usage and rates pages, which are updated hourly.
- When you create an account we attach a subscription that carries those usage rates. It has no recurring fee of its own; it is the mechanism by which metered usage is billed. Usage-based charges are billed in arrears for the period in which the usage occurred. If a recurring fee is ever agreed with you, it is charged to the card on file at the start of each billing period.
- Fees exclude taxes; where we must collect tax we add it to the invoice.
- If a charge fails we retry it and notify you. An account that stays unpaid may be suspended until it is settled, after notice.
- We may change fees or plans with at least 30 days' notice. Changes apply from your next billing period. Fees paid are not refundable except where these terms or the law say otherwise.
3. Your data and your customers' data
- Everything you put into the Service — your configuration, catalog, schedules, bookings, records of your customers and staff, and content you upload — is yours ("Customer Data"). You grant us the licence needed to host, process, transmit and display Customer Data in order to run the Service for you, and for no other purpose.
- Where Customer Data contains personal information about your customers, staff or other people, you are the controller of that information and we process it on your behalf and on your instructions. You are responsible for having the right to give it to us, for the notices and consents those people need, and for honouring their requests. Our Privacy Policy describes how we handle personal information.
- Messages the Service sends to your customers on your behalf — email, text, push, receipts, reminders — go only to people who have consented to hear from you through the channel used. The Service refuses to send otherwise; do not try to work around that.
- You can export your data at any time through the Service's export features. After an account ends we keep Customer Data available for export for 30 days, then delete it from active systems, subject to backups that expire on their own schedule and to legal retention duties.
4. Acceptable use
You agree not to use the Service to break the law, to send unsolicited messages, to process payment card numbers outside the processor-hosted pages the Service provides, to store information you have no right to store, to probe or overload the Service or other tenants, to reverse-engineer it, or to resell it as your own service without a written agreement with us. We may suspend an account that puts the Service, other tenants, or the public at risk, and will tell you why.
5. AI features and agents
- The Service includes an AI operator and an agent API through which AI clients you authorise can read your business, propose changes and, within the limits you set, make them. Their output can be wrong. You are responsible for reviewing what they propose and for the actions you approve.
- Changes an agent proposes to money, customer data or configuration are gated: they take effect only when a person in your account approves them, within the daily ceilings on your grant. Keys and grants can be revoked at any time from the console, and a kill switch stops every agent at once.
- You may not use the AI features to generate content that is unlawful, deceptive, or directed at people who have not agreed to hear from you.
6. Third-party services
The Service works with third parties you connect or we use on your behalf: payment processors, email and text carriers, calendar and channel partners, sign-in providers. Their terms govern your relationship with them, and their availability is theirs to keep. We are not responsible for their acts, but we choose them with care and tell you which ones handle your data.
7. Availability, changes and beta features
- We work to keep the Service available and to give notice of planned maintenance. We do not promise uninterrupted operation.
- We improve the Service continuously. We may add, change or retire features; where a change removes something you rely on, we give reasonable notice and, where we can, a way to export what it held.
- Features marked beta, preview, or in progress may change or be withdrawn without notice and are provided as-is.
8. Intellectual property
The Service, its software, documentation, and the LatticeKit name and marks are ours or our licensors'. These terms give you the right to use the Service, not ownership of it. Feedback you give us may be used without obligation. Your Customer Data and your own trademarks remain yours.
9. Confidentiality
Each of us will keep the other's non-public information confidential and use it only under these terms. This does not cover information that is public, already known, independently developed, or that must be disclosed by law, in which case the disclosing party is told where lawful.
10. Term and termination
- These terms apply for as long as you have an account. You may close your account at any time from the console or by writing to us.
- We may suspend or end an account for a material breach of these terms that is not cured within 14 days of notice, for non-payment after notice, or where required by law.
- On termination your right to use the Service ends; sections 3.4, 8, 9, 11, 12 and 13 survive.
11. Disclaimers
The Service is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service, or any AI output, is error-free or that it will meet your requirements.
12. Limitation of liability
To the fullest extent the law allows, neither party is liable to the other for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, however arising. Our total liability under these terms in any 12-month period is limited to the fees you paid us in that period. These limits do not apply to a party's breach of section 9, to payment obligations, or to liability that cannot be limited by law.
13. Indemnity
You will defend and indemnify us against third-party claims arising from Customer Data, from your customers' or staff's use of what you built on the Service, or from your breach of section 3 or 4. We will defend and indemnify you against third-party claims that the Service, used as permitted, infringes that party's intellectual property.
14. General
- These terms are governed by the laws of the State of Michigan and applicable United States federal law, without regard to conflict-of-law rules. Disputes are resolved in the state or federal courts located in Michigan, and each party consents to their jurisdiction.
- We may update these terms. Material changes take effect 30 days after we post them here and notify account owners; continued use after that is acceptance. The version you accepted is recorded on your account.
- Notices to us go to hello@latticekit.app; notices to you go to the owner email on your account.
- If a clause is unenforceable the rest stands. Neither party may assign these terms without consent, except to a successor of its whole business. These terms and the Privacy Policy are the whole agreement between us about the Service.